Privacy Policy

01 / Information We Collect

• Account & Contact Info. Name, email, phone, shipping/billing addresses.
• User Content. Content you submit (e.g., recipes, reviews, ratings, comments, images).
• Transactions & Payments. Order details and payment status. Card data is processed by our payment processor (e.g., Stripe/Google Pay) and not stored by MyIndianStore.
• Device & Usage Data. IP address, device identifiers, OS, app version, screens viewed, interaction events; crash logs and diagnostics.
• Cookies & Similar Tech. Cookies, local storage, and SDK events for authentication, preferences, and analytics.
• Location (if used): for nearby stores and delivery estimates.
• Push Notification Tokens (if used): for order updates and service alerts.
• SMS & Phone Number. If you provide your phone number, we use it to send order updates, delivery notifications, OTP verification, and (with your consent) promotional messages via SMS. Standard carrier rates may apply. See Section 1b for full SMS consent details.

1b / SMS Messaging & Consent

By providing your phone number during registration or checkout, you consent to receive SMS messages from MyIndianStore (via Twilio) including order confirmations, delivery alerts, OTP codes, and support follow-ups. Marketing SMS is only sent with explicit opt-in.

If you opt in, you may receive SMS text messages from MyIndianStore regarding your account, orders, deliveries, and important notifications. Message frequency may vary. Message and data rates may apply. You can reply STOP to opt out or HELP for help.

• You may opt out at any time by replying STOP to any message.
• For help, reply HELP or email support@myindianstore.app.
• Message frequency varies. Standard message and data rates may apply.
• Consent to SMS is not required to purchase or use our services.
• We do not sell or share your phone number with third parties for their own marketing.

Full SMS consent terms are available at: myindianstore.app/terms (Section 4).

02 / How We Use Information

• Provide and improve the Service; personalize content; customer support.
• Communications (transactional emails/push). Marketing only with consent where required.
• Analytics, security, fraud prevention, and enforcing our terms.

03 / How We Share Information

• Service Providers. Hosting, analytics, payments, messaging, support — under contract.
• Legal & Safety. When required by law or to protect rights and safety.
• Business Transfers. In a merger, acquisition, or asset sale.
• With Your Consent. Other sharing with explicit permission.

04 / Data Security

We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet or electronic storage is 100% secure.

05 / Your Choices & Controls

• Account Settings. View, correct, or delete certain information directly in the app.
• OS-Level Permissions. Revoke camera, location, photos/media, microphone, contacts, and notifications in Android settings.
• Marketing Opt-Out. Unsubscribe via email links at any time.
• Cookies/Ads. Control cookies in your browser; reset your Android advertising ID in device settings.

06 / Data Retention

We retain data only as long as needed for the purposes described above and to meet legal requirements.

07 / Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect their data. If you believe we have inadvertently collected such information, please contact us to have it removed.

08 / International Transfers

Data may be processed or stored in countries other than where you reside. Where required, we use appropriate safeguards to protect your information during such transfers.

09 / Your Privacy Rights

Depending on your location (e.g., EEA/UK GDPR, California CCPA/CPRA), you may request access, correction, deletion, portability, or object to/restrict certain processing. Submit a request via the contact details below. We may verify your identity before fulfilling a request.

10 / Data Deletion Requests

Request deletion by using the Delete Account option in-app or by emailing info@myindianstore.app with the subject line "Data Deletion Request" and your account email.

11 / Changes to This Policy

We may update this policy from time to time. We will post the updated version with a new "Effective date" and, where appropriate, notify you in-app or by email.

12 / Contact Us